Refund policy

Instructions on the Right of Withdrawal

Introduction

The statutory right of withdrawal described below applies only to consumers. A consumer is any natural person who enters into a legal transaction for purposes that are wholly or mainly outside that person’s trade, business, craft or profession.

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement, for example by post or by e-mail.

You may contact us at:

Apex One S.A.
Miedziana 7
55-003 Nadolice Wielkie
Poland, EU
E-mail: contact@apexone.shop
Phone: +48 535 409 321

You may use the model withdrawal form set out below, but this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery, except for any supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us.

We will make the reimbursement without undue delay and no later than 14 days from the day on which we are informed about your decision to withdraw from this contract.

We may withhold reimbursement until we have received the goods back, or until you have supplied evidence of having sent back the goods, whichever is the earlier.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise. In any event, you will not incur any fees as a result of the reimbursement.

You must send back the goods or hand them over to us without undue delay and in any event no later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

 

Return costs for non-defective goods

If you exercise your statutory right of withdrawal in relation to non-defective goods, you bear the direct cost of returning the goods.

For goods that can normally be returned by parcel post, you bear the direct return shipping costs.

For certain oversized motion platforms that cannot normally be returned by parcel post and are delivered in transport crates or by dedicated freight transport, including in particular the QS-S25, QS-S35 and QS-V20, you bear the direct cost of return. The direct cost of return for such goods is estimated at a maximum of EUR 800 per return shipment.

For oversized goods which, by their nature, cannot normally be returned by parcel post and which are delivered in transport crates or by dedicated freight transport, you bear the direct cost of return. The direct cost of return for such goods is estimated at a maximum of EUR 800 per return shipment.

Unless we expressly agree otherwise in writing, return transport for non-defective goods that are returned by freight must be organised by you and at your expense. Upon request, Apex One Shop may assist in arranging the return transport as a practical courtesy only. Such assistance does not constitute an agreement by Apex One Shop to pay for, reimburse or otherwise assume any return transport costs.

Diminished value

You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Exclusion of the right of withdrawal

The right of withdrawal does not apply to contracts for the supply of goods that are made to the consumer’s specifications or are clearly personalised.

 

Practical return instructions for non-defective goods

To help us process your return efficiently, please contact us at contact@apexone.shop before sending the goods back and include your order number, the item(s) concerned and the date of receipt.

This prior contact is not a condition for validly exercising your statutory right of withdrawal, but it helps us process the return faster and provide the correct return instructions.

Please return the goods, where possible, in the original packaging with all accessories, manuals and packaging components. If the original packaging is no longer available, please use suitable protective packaging to avoid transport damage.

Please do not send returns freight collect unless we have expressly agreed to this in advance.

The return address is:

Apex One S.A.
Miedziana 7
55-003 Nadolice Wielkie
Poland, EU

 

Damaged, defective or incorrect items

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged in transit or if you have received the wrong item.

In such cases, please contact us at contact@apexone.shop and, if possible, include a short description of the issue, your order number and photos of the product and packaging.

If the goods are defective, damaged or not the goods ordered, this does not fall under the ordinary withdrawal return procedure for non-defective goods. In such cases, we will review the issue and, where the claim is justified, we will arrange a return at our cost or reimburse the reasonable return shipping costs.

Nothing in this policy limits your statutory rights in relation to non-conforming goods.

 

Model Withdrawal Form

If you wish to withdraw from the contract, you may complete and send this form, but its use is not mandatory.

To:
Apex One S.A.
Miedziana 7
55-003 Nadolice Wielkie
Poland, EU
E-mail: contact@apexone.shop

 

I/We () hereby give notice that I/We () withdraw from my/our (*) contract of sale of the following goods:

Ordered on () __________________ / received on () __________________

Name of consumer(s): ____________________

Address of consumer(s): ___________________

Signature of consumer(s) (only if this form is notified on paper): _______________________

Date: __________________________

(*) Delete as appropriate.